Shipping policy

At Souvenirs Frontenac, we want your order to arrive safely and on time. This Shipping Policy explains where we ship, processing times, delivery estimates, shipping costs, tracking, and other important shipping information.

Shipping Locations

Souvenirs Frontenac currently offers shipping within the Canada only.

We do not currently offer international shipping, including shipments to Canada or other countries outside the Canada.

Order Processing Time

Orders are typically processed within 2–3 business days after your order has been successfully placed and payment has been confirmed.

Processing time includes preparing your items, checking your order, packaging your products, and preparing the shipment for the carrier.

Orders are generally processed during regular business days, excluding weekends and holidays.

Shipping & Transit Time

After your order has been processed and shipped, the estimated transit time is approximately 3–5 business days.

Estimated Total Delivery Time

Processing: 2–3 business days
Transit: 3–5 business days
Total estimated delivery time: 5–8 business days

Delivery times are estimates and may vary depending on the shipping destination, carrier, weather, holidays, and other circumstances outside our control.

Shipping Costs

Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on your order and delivery destination within the Canada.

Order Tracking

Once your order has been shipped, tracking information may be provided to you by email when tracking is available.

You can use the tracking information to monitor your shipment's progress and estimated delivery status.

Delivery Delays

While we aim to deliver orders within the estimated 5–8 business day timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Carrier delays

  • Holidays and peak shipping periods

  • Incorrect or incomplete shipping information

  • Transportation disruptions

  • Other unexpected delivery issues

If your order has not arrived after the expected delivery timeframe, please contact us with your order number so we can assist you.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping information is incorrect, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Souvenirs Frontenac is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or your local carrier.

If you still cannot locate the package, contact us with your order details and tracking information, and we will assist you as much as possible.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible. Include your order number and, when possible, clear photos of the damaged product and packaging.

We will review the issue and provide assistance according to our applicable return and refund policies.

Shipping Address Restrictions

We currently ship to eligible addresses within the Canada. Some locations or addresses may have shipping restrictions depending on the carrier and available shipping services.

If your address is not eligible for delivery, the available shipping options may not appear during checkout.

Contact Us

If you have any questions about shipping or your order, please contact us:

Souvenirs Frontenac
Phone: +1 581-742-6006
Email: info@souvenirsfrontenac.shop
Address: 40 Rue Sainte Anne, Québec, QC G1R 3X3, Canada

We're happy to help with questions about shipping, delivery, tracking, or your order.