Payment Policy

At Souvenirs Frontenac, we want your shopping experience to be simple, secure, and convenient. This Payment Policy explains the payment methods we accept, payment processing, and important information regarding your purchase.

Accepted Payment Methods

We accept the payment methods available at checkout, which may include:

  • Visa

  • Mastercard

  • American Express

  • Other major credit and debit cards supported by our payment processor

  • Other payment options displayed at checkout, when available

Available payment methods may vary depending on your location, device, and checkout options.

Payment Processing

When you place an order with Souvenirs Frontenac, your payment information is securely processed through our third-party payment provider(s).

We do not have access to or store your complete credit or debit card number. Payment information is handled according to the security and privacy practices of the applicable payment processor.

Your order will be processed after the payment has been successfully authorized.

Payment Authorization

By placing an order, you authorize Souvenirs Frontenac and our payment processor to charge the total amount shown at checkout, including:

  • Product prices

  • Applicable taxes

  • Shipping and delivery charges

  • Any other applicable fees clearly displayed during checkout

If your payment cannot be authorized or is declined, your order may not be completed. Please verify your payment information or contact your bank or payment provider if necessary.

Pricing and Currency

All product prices are displayed in the currency shown on our website and at checkout. The final amount payable will be clearly presented before you complete your purchase.

Prices and promotions may change without notice, but changes will not affect orders that have already been successfully placed unless required by applicable law.

Taxes

Applicable sales taxes and other required charges may be calculated and added during checkout based on your shipping destination and applicable laws.

Order Confirmation

After your payment has been successfully processed, you will receive an order confirmation containing your order details.

If you do not receive an order confirmation, please check your email's spam or junk folder. You can also contact us for assistance.

Payment Security

We take reasonable measures to help protect customer payment information. However, no online payment or electronic transmission can be guaranteed to be completely secure.

For your protection, never send your credit card number, security code, password, or other sensitive payment information to us by email or through social media.

Failed or Declined Payments

If a payment is declined, please:

  1. Check that your billing and payment information is correct.

  2. Make sure your card or payment method has sufficient funds or available credit.

  3. Contact your bank or payment provider if the issue continues.

  4. Try another available payment method at checkout.

Souvenirs Frontenac may cancel an order if payment cannot be successfully authorized or completed.

Refunds and Cancellations

Refunds, when applicable, will be issued according to our refund and return policy. Once a refund is approved, the funds will generally be returned to the original payment method used for the purchase.

Processing times for refunds may vary depending on your payment provider or financial institution.

Contact Us

If you have any questions about payments, billing, or an order, please contact us:

Souvenirs Frontenac
Email: info@souvenirsfrontenac.shop
Phone: +1 581-742-6006
Address: 40 Rue Sainte Anne, Québec, QC G1R 3X3, Canada

We’re happy to help with any payment-related questions or concerns.